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High Country Stonemasons

6/8/2012

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This week we had two projects to complete.  One was a small foundation for an addition through High Country Renovators.  I don't do many foundations these days, but it was good to use the skills I learned earlier n my career when I was working with master brick and block masons and we built a number of large and complex foundations.

The other project was a simple fireplace for a client in Ashe County who contacted me through email.  He requested we do the stonework when his Mom was out of town so that it would be a surprise for her (and so she wouldn't have to deal with our noise and mess).  I was able to configure my schedule to make the timing work.  Unfortunately my stone suppliers had other ideas....  I planned to buy the stone from Wood Masonry in Boone, and they told me they could have the stone by Tues; we would start Weds and finish by Friday in order to be done when my client's Mom returned from a trip to Asheville. 
    The trouble started when Wood's supplier was out of the stone and had to make it to order; the stone needed be sawed by a huge diamond saw to make it lightweight enough to not require a footing.  First Woods thought they might get it Wednesday, which would have been ok because I already had a small amount to get started and build the hearth.  Then they pushed it back to Thursday, Friday, and finally Saturday before the stone would be ready.  This was unacceptable because I had promised my client he would be able to surprise his Mom.  My other supplier, Blue Ridge Quarries, was also out of the lightweight stone (or so I was told after calling on two different occasions).  After much frustration and desperation, I asked my client to look online and see if anyone between here and Asheville had the stone.  I was not ready to give up. 
    I talked to several suppliers over the phone and finally we located Tennessee Stone in Hendersonville, who had a good selection of stone (or so I was told over the phone).  Well, Hendersonville is a 2 1/2 hour drive from Banner Elk, and close to 3 hours from the jobsite in Ashe, but I was willing to go to great lengths for my client. So Thursday I woke at 530 am and left for Hendersonville to be at the stoneyard by 8 when it opens.  They did have a good selection of the stone EXCEPT they were out of the corners which are what make the sawed lightweight stone so wonderful.  I picked out some corners of a different type, thinking we could make it work, but I decided to stop at Ble Ridge Quarries on the off chance they had a few corners in stock.  Which they did!  But also they had the flats... Turns out the person I talked to was new there and simply didn't know what she was talking about.  I drove to Hendersonville for nothing.

The reason I tell this story is to underscore how hard I try for my clients.  I can't help but take it personally when something doesn't work out or if a client is disappointed, and I will go to great lengths to make it right.
Picture
The owner's son wanted to surprise her by upgrading the plain brick fireplace to fieldstone and adding a mantel.
Picture
Here Corey from Live Edge Woodworks puts the finishing touch on the local salvaged Cherry mantel.
Picture
This view shows the corners. I was very happy with how they came out.
1 Comment
Dating in Jackson link
10/6/2013 03:10:16 am

Great site, i've been thinking about getting a free blog from weebly, do you recommend it?

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    Franklin Smith, owner Living Stone Masonry and general stone enthusiast

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